Salesforce

To integrate Salesforce, we will follow these steps:

1. Contact your CRM System Lead to discuss the technical integration via the Salesforce API
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2. If you do not have access to your Salesforce API, we can also integrate the data via a nightly batch import from a secure server
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3. Work with your Data Protection Officer to clarify all privacy issues and sign the necessary agreements
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4. Collaborate with your IT Security Officers to clarify and complete any security audits and assessments
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5. Connect via the Salesforce API or import the data from a secure server and launch a pilot phase with your power users

Once the pilot phase is complete, we will roll out the integration to your entire organization.

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The Salesforce integration typically updates all information in the MIGO Feedback Hub on a nightly basis, ensuring that your customer feedback is always up-to-date and accessible.